Refund & Cancellation

Rescheduling Policy

1. Rescheduling Window:
   a. Rescheduling is allowed up to 2 hours before the scheduled service time.
2. Frequency of Rescheduling:
   a. Users can reschedule their service only once. Subsequent rescheduling is not allowed.
3. Immediate Bookings:
   a. Immediate bookings (within 2 hours of booking) cannot be rescheduled.
    

Cancellation and Refund Policy

1. Cancellation by Customer:
   a. Cancellations made more than 24 hours before the scheduled service time will receive a full refund.
   b. Cancellations made between 2 to 24 hours before the scheduled service time will incur a 50% cancellation fee.
   c. No refund will be provided if the service is canceled within 2 hours of the scheduled service time.
2. Cancellation by Xcare.in:
   a. If Xcare.in cancels the service for any reason, the customer will receive a full refund.
3. Refund Process:
   a. Refunds will be processed within 5-7 business days after the cancellation request has been confirmed.
   b. Refunds will be credited to the original payment method used during booking.