Shipping Policy

  1. Freight charges for delivering the product/spare part at your premises are included in the quoted price.
  2. Delivery and Service Timelines:
    a. Part Delivery:
    – If your repair requires parts, we’ll deliver them within 1-4 business days after you place the order.
    b. On-site Service:
    – For repairs at your location, our Field Support Partner (FSP) will visit according to the time slot you’ve been informed by the Help Desk person. After the part is delivered, the Help Desk person coordinates between the FSP and the customer to schedule the visit according to the availability of FSP and the customer.
    Note: Part delivery and on-site service are separate steps. You’ll first receive the parts, then our FSP will visit to install them or complete the repair.
  3. Buyer can also acknowledge the receipt of the materials at their premises to the Xcare.in Helpdesk team by calling customer care number 78002-18002.

Xcare.in Policy for Handling Delivered Goods:

  1. Delivery and Package Handling
    a. When parts are delivered to your location, please do not open the package.
    b. Our Field Support Partner (FSP) will open the package during their visit.
    Important: Attempting to open the package or tampering with the warranty void sticker will invalidate the warranty on the parts. If a customer tries to open the package, then  Xcare.in is not liable for any defective, damaged or items that don’t work on arrival (Dead on Arrival or DOA).
  2. FSP Responsibilities
    a. The FSP will inspect the delivered parts at your location.
    b. They will report any issues to Xcare.in management, including: a) Missing items b) Incorrect items c) Items that don’t work on arrival (Dead on Arrival or DOA) d) Damaged items.
  3. Customer Responsibilities
    a. Do not open the delivered package or tamper with any seals or stickers.
    b. However, if you notice any external issues with the package, such as: a) Improper packaging b) Exposed electronic parts c) Visible damage to the package, please take a photo of the package and contact Xcare.in customer service immediately.
  4. Reporting Timeline
    a. Any issues must be reported within 5 days of the delivery date by the FSP and the customer.
  5. How to Report (for customers)
    a. If you notice any issues with the package:
    – Take clear photos of the problem.
    – Contact our customer service within 5 days of receiving your order.
    – Provide your Service Booking ID and describe the issue.
    – Send the photos when requested by Xcare.in.
  6. Quality Assurance
    a. All products we sell meet the standard manufacturing practices of our suppliers.
    b. Our process is designed to ensure you receive quality, undamaged parts.
    c. Xcare.in promotes and endorses “Xcare.in recommended parts” on the basis of product quality, availability and turn-around time.
  7. Warranty Protection
    a. The warranty void sticker on the package is there to protect you and ensure you receive genuine, untampered parts.
    b. Opening the package or tampering with this sticker before the FSP arrives will void the warranty on the parts.
    c. Let our trained FSP handle the package to maintain your warranty protection.
    Remember: Your cooperation in not opening packages and promptly reporting any issues helps us maintain the integrity of the parts, protect your warranty, and provide you with the best service.